[New Practice of Governing the Country and Politics in Zhejiang] The Secret of Zhejiang's "Internet + Social Governance": Social Governance Sets "The Strongest Brain"

[Core Tips] From May 11th to 12th, the province's social security comprehensive governance innovation work conference was held in Ningbo. One of the important contents is to explore how to use political and digital digital collaborative engineering as a guide, focusing on online and offline integration, and promoting methods. Innovative means to further enhance the level of intelligent social governance. In fact, around the creation of the "Fengqiao Experience" upgraded version, comprehensively improve the social governance socialization, rule of law, intelligence, refinement, and professionalism, and accelerate the construction of a comprehensive, three-dimensional safety net, is becoming a beautiful land in Zhejiang Scenery.

Online shopping, payment through mobile phone third-party software, consumption with APPs... Today, the life of interoperability, smart and intelligent has penetrated thousands of households. The power of "Internet +" also brings new challenges to social governance. How to turn challenges into opportunities? Zhejiang, which is brave in the forefront, actively explores the new model of “Internet + Social Governance” and builds an upgraded version of “Maple Bridge Experience”, playing a moving piece of social governance.

Fine + precision

Public security prevention and control

In the Internet age, convergence has become a key word. Through the multi-combination optimization of information intercommunication, resource sharing, method superposition, etc., it is often possible to express the energy of "1+1>2".

Not long ago, a carousel and a Mercedes-Benz window were smashed at the north exit of Xuejiatun, Yuecheng District, Shaoxing City. The cash of more than 30,000 yuan was missing. In response to the situation on the spot, the Shaoxing Municipal Public Security Bureau Informationized Combat Center quickly launched a synthetic operational mode, which was used to determine the target of crimes through big data analysis, and immediately directed the police station in the jurisdiction to accurately attack and successfully arrest the suspects.

Such an example is not uncommon in Shaoxing public security informationization. In recent years, the Shaoxing Municipal Public Security Bureau has created an information-based combat center covering the public security organs and police of all kinds of police in the prefecture-level cities nationwide, creating the “best brain” of police services, effectively implementing dynamic police and intelligent prevention and control.

"Informatization combat center can be regarded as the computing center in our actual combat system, and all the police resources are gathered together, which is equivalent to the brain of our police system." Shaoxing City Public Security Bureau official said. It is understood that the actual combat center has gathered a total of 28.2 billion business data and social data of 34 categories and 114 sub-categories at the provincial and municipal levels, which can immediately detect 21.66% of the current cases.

Science and technology are changing with each passing day, and the society is complicated. In this context, how to improve the ability of social governance? With the help of big data to create an information sharing platform, to promote the joint efforts of all departments to participate in comprehensive governance, has become a powerful answer.

Everyone who walks into the wisdom management center of Jianggan District in Hangzhou will have the feeling that it is like a modern 110 command center. 21 LCD screens are rolling in real time with all kinds of big data worth noting, such as Caihe Street. It was found that a charging line was placed near the gas pipeline, a manhole cover was damaged at the junction of Xintang Road in Qingchun Road, and there was a vehicle violation in Taipingmen Street. Since June 2015, Jianggan District has begun to build a smart governance information system based on grid management.

It is understood that this set of intelligent governance information system has connected the relevant data of 18 departments and 8 streets of local civil affairs, public security, fire protection, etc., through the operation, comparison, analysis and restructuring, the formation of "three real information" (the real population) , real housing, real units), video resources, GIS geographic information three basic databases, and then according to the rules to deliver effective information to all departments, constitute a social governance internal circulation system.

Through the support of the big data of the smart platform, the coordinating circulation platform, and the perfect emergency linkage mechanism, the security and management level of Jianggan District has been significantly improved. In 2016, the number of police alarms in Jianggan District decreased by 7.15% compared with the previous year. The cases of burglary, theft of electric vehicles and plagiarism decreased by 52.78%, 53.11% and 49.25% respectively.

Peace + Zhian

Public management multi-channel

For the masses, "peace" is safe travel and peace of mind. In Zhejiang, through the application of Internet of Things technology, people, houses and cars are connected online to build a social public safety management protection network.

"This card that can follow me to move, contains my name, phone number, etc. My electric car is also equipped with a car card, binding vehicle information." Some time ago, Mr. Wang, who lives in Linjiang Jingyuan Community, Jiashan County Hold a card like a keychain and say with a little pride. Last year, after his electric car was stolen, the police helped him find his car in just a few hours based on the driving trajectory in the car card sensing device.

The residential area that realizes the intelligent collection of information data like this is called “Chian Community” by local people. Such a cell also has the functions of monitoring the automatic capture of vehicle entry and exit information, and performing face recognition on the visitor, so that the criminals who attempt to enter the community commit crimes are invisible.

With this piece of solid protective net, the Jiaxin residential community safety index rose linearly. In 2016, the criminal police situation fell by 45.5% year-on-year, of which 53 “Zhian Community” achieved “zero incident”.

It is not a trivial matter for the people to live in peace, and the responsibility for social harmony is heavy. In the process of promoting the construction of Ping An, Zhejiang has established a public safety big data management concept, focusing on integrating technical information resources, innovating public safety precautions, establishing a public security emergency analysis model, and building “social participation, advancement, and sinking”. "Public security management model.

There are about 160,000 non-local households in Nanyuan Street, Yuhang District, Hangzhou. They are rented in the self-built houses of farmers, and electric cars that are charged downstairs can be seen everywhere. Once the electric vehicle is charged for too long, it is very likely to cause a fire accident. Last year, Nanyuan Street cadres specially developed “smart chargers”, which have functions such as “time-limited charging” and “overcurrent protection”, which greatly reduces the probability of fire.

Ningbo City's first dynamic monitoring platform for dangerous chemicals transport vehicles, using the Internet to carry out 24-hour comprehensive monitoring of vehicle filling, transportation, unloading and driver and vehicle conditions, and realized closed-loop management of hazardous chemicals logistics. Through the establishment of a safety supervision and control system for hazardous chemicals road transport, Zhenhai District has achieved “zero death” for road transport of hazardous chemicals for five consecutive years.

Since 2016, all parts of Zhejiang have also applied “Internet +” to the public safety management of key places and industries – the first in the country to develop and promote bottled gas, bulk liquefied gas tank QR code and safety control information system, and classify and implement the danger Real-name sales of chemicals, bulk gasoline, fireworks, bulk matches, pine perfumes, etc., eliminating management blind spots.

The relevant person in charge of the Political and Legal Committee of the Provincial Party Committee said that "Internet +" has changed the traditional public safety management model and has spawned a number of innovative measures that are both targeted and valuable, and to prevent and control social risks to the maximum extent.

Online + offline

Contradictory resolution

How to resolve contradictions and disputes has always been a major problem in social governance. Once a contradiction dispute arises, if it is not handled properly, a small contradiction may trigger a big event.

"Your family has stepped on the corn seedlings in my field, I have to pay for it!" "My ox is still small, loves to run, and does not deliberately step on your field, don't lose!" April 4, Changchuan County, Szechuan Town The villagers Yao Lijun and Xu Ruomin (both are pseudonyms) in Sha'an Village had a squabble. The two men did not give each other and almost moved.

Under the suggestion of other villagers, the two found the village grid officer Xiaoqing, and hoped that the town government would come forward to resolve the contradictions. Guan Xiaoqing first filled in relevant information in the “Peace Zhejiang” application system in the mobile phone, and the system immediately sent the information to the comprehensive social security command center.

After understanding the demands of the two villagers in Sha'an Village, the command center immediately arranged mediators, village cadres and grid staff to coordinate. "Two kilograms of compound fertilizer can't be spent much, and it's lost to him." "Yeah, distant relatives are not as close as neighbors, and neighborhood relationships are more important than money..." Everyone said a word to me. Yao Lijun’s emotions gradually stabilized and he finally agreed to the other’s compensation requirements.

The villagers transmitted information online, cadres under the mediation, and supervised feedback on the integrated command platform. At present, Saichuan Town has integrated the Comprehensive Management Office, the People's Armed Forces Department, the Judicial Office and other institutions, and combined with the public, inspection, and law forces stationed at the county level, and gradually formed a platform through the “Ping An Zhejiang” APP and the Integrated Command Center. New processes for governance, one platform diversion, one platform feedback, one platform assessment, hierarchical disposal, and overall coordination.

As the basic unit for the resolution of contradictions at the grassroots level, the province currently has 109,000 grids, 234,000 dedicated part-time grid workers and more than 2.3 million Ping An volunteers to build a safety information system, comprehensive governance network, and public safety. Video surveillance construction and networking applications and other "three networks" construction as a support, to promote the resolution of contradictions and disputes from offline to online and offline integration, more than 95% of the province's various types of contradictions and disputes were properly resolved at the town and village levels.

If contradictions and disputes cannot be resolved at one time, how can the two sides resolve the courts?

Last year, an online loan dispute between the plaintiff and the defendant in the two places was opened in the e-commerce online court of the Xihu District Court in Hangzhou. The parties sit in their respective offices and appear through the Internet. It took only 60 minutes and the case was successfully mediated.

“Let the lawsuit be as convenient and efficient as online shopping.” In the context of the booming e-commerce industry in Hangzhou, the Hangzhou court took the lead in the first Internet e-commerce court in China with the help of Hangzhou Internet Gene, realizing “online disputes not falling” and litigation Every aspect of mediation is put on the network. No matter where the party is, as long as there is a network or a computer, they can participate in mediation and trial. Since its launch in 2016, the e-commerce online court has handled nearly 20,000 disputes involving online shopping and online payment.

At present, Zhejiang is actively exploring and innovating the new model of “Internet + Social Governance” in the unified social governance platform system of the province, and creating an upgraded version of “Maple Bridge Experience” to provide more intelligent technical support for deepening the construction of Ping An Zhejiang.

Local experience of “Internet + Social Governance”

Hangzhou: Contradictions and disputes online

How to deal with contradictions and disputes? Online and offline solutions are very convenient. Xihu District of Hangzhou City actively carried out the innovation pilot project of the integrated network platform for diversified solutions to contradictions and disputes. After a year of exploration and practice, we have built a platform for diversified solutions to online contradictions and disputes, including consultation, evaluation, mediation, arbitration, and litigation, and achieved initial results.

The platform adheres to the "Internet +" thinking, makes full use of information technology, breaks through the traditional thinking of "seeking the government with problems, finding contradictions to find the court", implementing "social problems solved by the society" and "professional problems solved by professionals". To solve the new concept, to build a platform that integrates online consultation, online negotiation, online evaluation, online mediation, online arbitration, and online litigation, providing the public with a new online dispute resolution method, and through big data analysis, for contradictions and disputes. Predictive and early warning prevention provides technical support.

As of the end of April, the number of platform visits reached 78,643 person-times, and the number of registered users reached 6,535. 265 online consultations, 684 online mediations, 46 online evaluations, 18 online arbitrations, and 47 online litigations were implemented.

Wenzhou: "The police on the cloud" guards the peace

With real-time perception, mobile internet and spatial positioning technology as the support, Wenzhou City takes "emergency online, service online, personnel online, goods online, early warning online" as the carrier, and uses innovative mode, perfect mechanism and standardized process as the way to create all-weather On-duty, dynamic early warning, actual combat research and judgment, real-time push, flat command information dominated the basic management and control of police "leading hub", and vigorously promote the "cloud police, smart management, technology siege" information security control mode construction.

This model adopts non-contact collection method and integrated application of “human, room, car” trajectory information, delivery industry, bulk gasoline real name system, face comparison and other basic data and comprehensive treatment, health, housing, water, electricity, gas, etc. Social resources information, the system platform generates more than 60 million pieces of information every day, and has accumulated more than 30 billion pieces of data.

At the same time, through the "Warning Online" control, the telecom network fraud cases, burglary cases and other cases will be pushed to the personal website and mobile terminal of the police through the platform, and the police will be urged to do a good job of the case, and the high-risk parts of the case and The analysis of the region provides support for the remediation of social security.

Cangzhou: "Big Data" Assessment Accurate Decision

The Cangzhou City Comprehensive Management Committee took the lead in constructing a “big data” analysis and evaluation platform for social security, continuously deepening the analysis and judgment mechanism of social security situation, exploring the establishment of a new model of “big data” navigation comprehensive management, and realizing the decision-making from “blind” The "precision-type" transformation and governance status changed from "passive grasp" to "active management", the governance model changed from "surprise" to "normalization", and the governance subject changed from "single-play" to "diversification" and improved. The level of precision in comprehensive management work.

From 2014 to 2016, the city maintained criminal and public security cases, yellow gambling and scams, and so on. The number of criminal offenders, the number of cases against yellow gambling, and the number of cases investigated increased year-on-year.

On the one hand, comprehensively monitor 12 key contents affecting social stability, people's sense of security and satisfaction, and more than 500,000 basic data; on the other hand, further expand the coverage of big data, including safety production, public safety, correction of community prisoners , case trials and other content.

At present, the social security big data analysis and evaluation platform increases the standard data by nearly 2 million per day, and the total amount of data is nearly 1.5 billion.

Zhoushan: "Sea Maple Bridge" has an upgraded version

In the face of the current complex and ever-changing maritime security problems, conflicts and disputes are prone to occur frequently. Putuo District of Zhoushan City actively explores the new model of “Internet + Maritime Governance” and actively builds an upgraded version of “Sea Maple Bridge”, focusing on cracking new maritime governance. The problem has effectively maintained harmony and stability at sea.

The upgraded version of “Sea Maple Bridge” is a combination of civil defense technology and prevention. It relies on various means to control and control fishing vessels, and it can prevent and control maritime safety accidents. At the same time, it relies on special groups to resolve maritime disputes and realize contradictions and disputes. Once again, through departmental cooperation, relying on special forces to combat crimes at sea, to achieve maritime law and order from chaos to governance, to governance; and finally, through group defense and relying on the self-governance of the fishing area, to achieve peace at sea. Participate and share with everyone. Since the establishment of the center, a total of 984 fishery disputes have been accepted, and 936 have been transferred, with a success rate of 95.12%. Last year, through the marine grid staff, a total of 168 pieces of information on maritime disputes and hidden dangers were collected, and more than 110 safety hazards were eliminated. During the annual rest period, the village community civic quality workshop, the fishing village lecture hall and other platforms were fully utilized to organize fishing boats to carry out educational activities such as “fishing village law”. Last year alone, more than 2,500 professional crew members participated in the legal system and safety training, and the fishermen’s self-education Self-discipline is further enhanced.

label:

Social governance; internet

(Editor: Ji Liya HN003)

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